IBM Sterling OMS Training

This IBM Sterling OMS Online Training course provides students with an introduction to the Sterling Order Management application and its technical systems. However, It deals with tailoring the Sterling Order Management system to suit the needs of supply chain management. Further, this course discusses expanding transaction workflows and fulfillment pipelines in-depth and explains how to transfer data between applications.

Firstly, this course describes the Sterling Order Management system’s technological architecture, including the installation and delivery. Secondly, students are then incorporated into the system for defining APIs, Agent System, and Services. In addition to that, this IBM Sterling OMS Online Training also focuses on the Procedures for comprehensive development, extension, and configuration of agents, agent servers, APIs, and services.

Moreover, this course also discusses the user experience of the Sterling Order Management software extensibility, object extensibility, design process, and customization.

As a result, the participants will be learning how to handle the technical aspects of the Sterling Order Management program using a combination of operational knowledge and exercises.

Why should you choose Nisa Trainings to learn IBM Sterling OMS?

Nisa Trainings is the best online training platform for conducting one-on-one interactive live sessions with a 1:1 student-teacher ratio. You can gain hands-on experience by working on near-real-time projects under the guidance of our experienced faculty. We support you even after the completion of the course and are happy to clarify your doubts anytime.

Job Assistance 

If you face any problem while working on the IBM Sterling OMS application, then Nisa Training is simply a Call/Text/Email away to assist you. We offer Online Job Support for professionals to help them and to solve their problems in real-time.

The Process we follow for IBM Sterling Order Management Online Job Support Service is:

• We receive your inquiry for Online Job Support.
• We will arrange a telephone call with our consultant to grasp your complete requirement and the tools you’re using.
• If our consultant is 100% confident in taking up your condition and when you are also comfortable with our consultant, we will only agree to provide service. Then only you have to make the payment to get the service from us.
• We will fix the timing for Online Job Support as mutually agreed by you and our consultant.IBM Sterling OMS Online Training.

Course Information

Duration: 32 Hours

Timings: Weekdays  (1-2 Hours per day)  [OR]  Weekends (2-3 Hours per day)

Training Method: Instructor Led Online One-on-One Live Interactive Sessions.

COURSE CONTENT :

1. Introduction to IBM Sterling OMS

• Overview of IBM Sterling OMS and its architecture.
• Key features and benefits.
• Use cases for various industries (retail, manufacturing, distribution).
• The role of OMS in the broader IBM Sterling suite.

2. System Architecture and Components

• Overview of the system architecture: servers, database, and components.
• Key components of IBM Sterling OMS:
  • Order Management Hub
  • Inventory Management
  • Fulfillment Management
  • Sourcing and Routing
• Integration with other systems (ERP, CRM, WMS, etc.).

3. Configuring IBM Sterling OMS

• Setting up system configurations (business processes, security, user roles).
• Defining key parameters like customer groups, inventory policies, and product configurations.
• Managing user roles and permissions.
• Setting up system alerts and notifications.

4. Order Management

• Order creation and processing workflows.
• Managing order statuses, updates, and modifications.
• Order search and query tools.
• Handling different order types (sales, returns, exchanges).
• Order lifecycle management and exceptions handling.
• Managing order cancellations and splits.

5. Inventory and Fulfillment Management

• Overview of inventory management capabilities.
• Managing inventory availability and visibility across multiple locations.
• Sourcing and routing orders to fulfillment centers.
• Optimizing fulfillment and reducing shipping costs.
• Handling backorders and managing partial shipments.
• Integration with third-party warehouses and shipping providers.

6. Advanced Order Processing

• Managing global orders, including multi-currency and multi-language setups.
• Complex order processing scenarios (bundles, kitting, and promotions).
• Managing customer service requests and returns.
• Omnichannel order processing (in-store, B2B, B2C, etc.).
• Handling advanced shipping and delivery scenarios (same-day, expedited, etc.).

7. Integrations and Data Flow

• Integration with other systems like ERP, WMS, CRM, and payment gateways.
• Real-time data synchronization and batch processing.
• Overview of APIs and integration with external systems.
• Data management and system updates.

8. Reporting and Analytics

• Overview of reporting features in IBM Sterling OMS.
• Pre-configured reports and dashboards (order fulfillment, inventory levels, returns, etc.).
• Customizing and generating reports.
• Using analytics to optimize order management and fulfillment.

9. Troubleshooting and Maintenance

• Common issues and troubleshooting steps.
• System diagnostics and error logs.
• Regular maintenance tasks for system health.
• Updates and patches management.

10. Best Practices

• Recommendations for optimal system performance and usability.
• Designing efficient workflows for order management and fulfillment.
• Managing customer data securely and compliantly.
• Continuous improvement and process optimization.