1. Introduction to IBM MaaS360

• Overview of MaaS360: Understanding the basic concepts of IBM MaaS360, its capabilities, and how it fits into enterprise mobility and endpoint management.
• MaaS360 Architecture: Explaining the architecture, components, and how MaaS360 integrates with other IBM security solutions.
• Key Features: Overview of device management, application management, security policies, and reporting capabilities.

2. Device Enrollment and Management

• Device Enrollment Options: Configuring different enrollment methods (e.g., Apple DEP, Android Zero Touch, Samsung Knox).
• Device Profiles: Creating and applying device profiles, including user profiles, configuration profiles, and security policies.
• Managing Multiple Platforms: Managing Android, iOS, Windows, macOS, and Chromebook devices from a single console.
• Device Compliance: Setting up compliance rules, checking device status, and enforcing security standards for enrolled devices.
• Containerization: Setting up a secure container to separate corporate data from personal data on mobile devices.

3. App Management

• App Enrollment: Adding, deploying, and updating apps on managed devices.
• App Security: Setting policies for app usage, including restrictions, app whitelisting/blacklisting, and app wrapping.
• App Distribution: Distributing enterprise apps and third-party apps securely through the MaaS360 platform.
• Managed Google Play and App Store: Integrating with app stores for managing apps on Android and iOS devices.
• Enterprise App Stores: Setting up an enterprise app store for internal app distribution.

4. Security and Compliance

• Setting Security Policies: Defining and enforcing security policies on devices, including password policies, encryption settings, and remote wipe.
• Threat Management: Configuring threat detection and response to security events on mobile devices.
• Data Loss Prevention (DLP): Implementing data security policies to prevent unauthorized sharing and access to corporate data.
• Geofencing and Location-based Policies: Setting up geofencing for location-based security and compliance enforcement.
• VPN and Email Management: Configuring VPN profiles and securing email on mobile devices.

5. Content Management

• Content Access Policies: Managing and controlling access to corporate content on mobile devices.
• Securing Corporate Files: Using MaaS360’s file storage and secure sharing tools.
• Document Management: Enforcing secure document handling, including editing, sharing, and syncing corporate content.
• Cloud Integration: Configuring cloud services like Box, OneDrive, Google Drive, etc., within MaaS360 for content sharing and management.

6. Advanced Device and App Management Features

• Advanced Configuration Options: Exploring advanced settings for different types of devices, like kiosk mode, corporate-owned device policies, etc.
• Mobile Threat Defense (MTD): Integration with IBM’s mobile threat defense to provide protection against advanced threats.
• Enterprise Mobility and BYOD (Bring Your Own Device): Managing a mix of corporate and personal devices with varying levels of access and security policies.

7. Monitoring, Reporting, and Analytics

• Device and App Reporting: Creating and analyzing reports to monitor device compliance, app usage, and security incidents.
• Alerts and Notifications: Setting up custom notifications to alert administrators of security breaches, non-compliance, or other issues.
• MaaS360 Dashboards: Using MaaS360 dashboards for real-time monitoring of devices, apps, and security events.

8. Troubleshooting and Support

• Device Troubleshooting: Resolving common device enrollment, compliance, and security issues.
• App Deployment Issues: Handling issues related to app distribution and installation.
• Console and System Monitoring: Monitoring the MaaS360 console for performance issues and system health.
• User Support: Managing user access and support requests, including remote wipe, device reset, and password recovery.

9. MaaS360 Integrations and Extensibility

• Third-party Integrations: Connecting MaaS360 with third-party applications, systems, and tools (e.g., Microsoft Intune, Citrix).
• Custom APIs: Using APIs to integrate MaaS360 with custom enterprise solutions.
• Automation: Configuring automation for device management, app deployment, and security policy enforcement.

10. Best Practices and Case Studies

• Implementing Best Practices: Understanding industry best practices for mobile device management and security.
• Case Studies: Real-world examples of MaaS360 deployments in various industries, highlighting lessons learned and successful implementations.