Oracle C2M (Customer to Meter) is a comprehensive solution provided by Oracle for utilities to manage their customer-facing processes, meter data, and billing operations. It is part of Oracle’s Utilities suite, designed to help utilities deliver better customer service, improve operational efficiency, and provide detailed insights into customer usage and behavior. Oracle C2M is typically used in industries such as electricity, water, gas, and other utility sectors.

1. Overview of Oracle C2M

• Introduction to C2M: Understanding what Oracle C2M is, its capabilities, and its benefits to utility businesses.
• Customer Lifecycle: Learn how the suite manages the full lifecycle of a customer, from sign-up to billing, service management, and customer interaction.
• Key Modules: Overview of the main modules, including Customer Information System (CIS), Meter Data Management (MDM), and Billing.

2. Oracle C2M Architecture

• System Architecture: Overview of the technical architecture, including integration with other Oracle products and third-party systems.
• Data Flow: How data flows through the C2M system, from meter readings to billing and customer account management.
• Cloud-Based Deployment: Understanding the advantages of Oracle C2M being a cloud-based application and its impact on scalability, security, and maintenance.

3. Configuration and Setup

• Customer and Account Management: Learn how to configure customer accounts, manage customer data, and set up billing cycles.
• Meter Management: How to set up and manage meter records, meter readings, and usage tracking.
• Pricing and Rating: Learn how to configure pricing models, rate structures, and calculate customer charges based on consumption.

4. Meter Data Management (MDM)

• Integration with Smart Meters: Understanding the integration between Oracle C2M and smart meter systems, including meter data collection and validation.
• Data Accuracy and Quality: Ensuring that meter data is accurate, complete, and validated for billing purposes.
• Meter Events and History: Managing meter event data and viewing the meter history for each customer.

5. Billing and Payment

• Billing Cycles: Learn to configure billing cycles and generate accurate billing for customers based on their usage.
• Invoice Generation: How to create, generate, and issue invoices.
• Payment Processing: Processing payments and managing payment plans and collections.

6. Reporting and Analytics

• Customer Reports: Creating reports on customer usage, billing history, and payments.
• Operational Analytics: Reporting on system performance, meter readings, and billing accuracy.
• Dashboarding: Using dashboards for monitoring customer and meter data.

7. Integration and Extensibility

• Integration with Other Systems: How Oracle C2M integrates with other Oracle utilities products and third-party applications (e.g., Oracle Utilities Customer Care and Billing, Oracle Cloud ERP, etc.).
• Custom Extensions: Learning how to extend Oracle C2M functionality through customizations and integrations.

8. User Experience and Interfaces

• Customer Portal: Overview of the customer self-service portal, where customers can view their usage, pay bills, and update account information.
• Utility Workforce Interface: User interfaces for utility workers who manage field activities like installations and maintenance.

9. Security and Data Privacy

• Data Security: How Oracle C2M ensures the security of customer data and regulatory compliance.
• Role-Based Access Control: Managing user permissions to control access to sensitive customer information and operations.

10. Troubleshooting and Support

• Issue Resolution: Identifying and troubleshooting common issues related to customer accounts, billing errors, and system performance.
• Oracle Support Resources: Understanding the available resources for troubleshooting and getting technical support.