Oracle Knowledge Management Training
Oracle Knowledge Management (KM) is a set of tools within the Oracle ecosystem designed to help businesses create, manage, and share knowledge across the organization. These tools often focus on improving customer support, enhancing collaboration, and providing quick access to information.
Why should you choose Nisa For Oracle Knowledge Management Training?
Nisa Trainings is the best online training platform for conducting one-on-one interactive live sessions with a 1:1 student-teacher ratio. You can gain hands-on experience by working on near-real-time projects under the guidance of our experienced faculty. We support you even after the completion of the course and happy to clarify your doubts anytime. Our teaching style at Nisa Trainings is entirely hands-on. You’ll have access to our desktop screen and will be actively conducting hands-on labs on your desktop.
Job Assistance
If you face any problem while working on Oracle Knowledge Management Course, then Nisa Trainings is simply a Call/Text/Email away to assist you. We offer Online Job Support for professionals to assist them and to solve their problems in real-time.
The Process we follow for our Online Job Support Service:
- We receive your inquiry for Online Job
- We will arrange a telephone call with our consultant to grasp your complete requirement and the tools you’re
- If our consultant is 100% confident in taking up your requirement and when you are also comfortable with our consultant, we will only agree to provide service. And then you have to make the payment to get the service from
- We will fix the timing for Online Job Support as mutually agreed by you and our consultant.
Course Information
Oracle Knowledge Management Training
Duration: 25 Hours
Timings: Weekdays (1-2 Hours per day) [OR] Weekends (2-3 Hours per day)
Training Method: Instructor Led Online One-on-One Live Interactive
Sessions.
COURSE CONTENT :
1. Introduction to Oracle Knowledge Management
- Overview of Oracle Knowledge Management products and their benefits.
- Key features and capabilities.
- How KM integrates with other Oracle solutions (like Oracle Service Cloud, Oracle Service Center, or Oracle Content and Experience Cloud).
2. Setting Up Knowledge Management
- Configuration of Oracle KM for the organization.
- Defining knowledge base structures (categories, articles, etc.).
- User roles and permissions.
- Managing the knowledge repository.
3. Creating and Managing Knowledge Articles
- How to create and format knowledge articles.
- Adding multimedia elements (images, videos, etc.) to articles.
- Using templates for consistency and efficiency.
- Managing article versions, updates, and lifecycle.
4. Knowledge Article Approval Workflow
- Understanding approval workflows.
- Defining roles in article approval and publishing processes.
- Ensuring quality control and governance in content.
5. Knowledge Search and Retrieval
- Search functionalities in Oracle KM.
- Configuring search filters and result relevancy.
- Optimizing search to enhance user experience.
- Using artificial intelligence (AI) and machine learning for smart suggestions.
6. Integrating Knowledge with Oracle Service Cloud
- Connecting Oracle Knowledge Management with Oracle Service Cloud.
- Accessing and using knowledge articles in service requests and customer support.
- Implementing self-service features for customers and agents.
7. Reporting and Analytics
- Tracking article performance (views, searches, feedback).
- Generating reports on knowledge usage and gaps.
- Analyzing customer interactions and knowledge effectiveness.
8. Advanced Features and Customization
- Creating custom knowledge portals for specific user groups.
- Configuring and using chatbots with Oracle Knowledge Management.
- Customizing the user interface and workflow based on organizational needs.
9. Best Practices for Knowledge Management
- Structuring knowledge for scalability.
- Ensuring content quality and consistency.
- Knowledge sharing and collaboration within teams.
- Keeping the knowledge base up-to-date.
10. Troubleshooting and Maintaining Oracle Knowledge Management
- Addressing common issues and challenges in knowledge management.
- Best practices for maintaining and updating the knowledge base.
- Working with Oracle support for advanced troubleshooting.