Oracle Siebel CRM Training
Oracle Siebel CRM (Customer Relationship Management) is a widely used enterprise application that helps organizations manage their interactions with customers, streamline processes, and improve customer satisfaction. Siebel CRM provides a suite of tools and functionalities, including sales, marketing, customer service, and analytics.
Why should you choose Nisa For Oracle Siebel CRM Training?
Nisa Trainings is the best online training platform for conducting one-on-one interactive live sessions with a 1:1 student-teacher ratio. You can gain hands-on experience by working on near-real-time projects under the guidance of our experienced faculty. We support you even after the completion of the course and happy to clarify your doubts anytime. Our teaching style at Nisa Trainings is entirely hands-on. You’ll have access to our desktop screen and will be actively conducting hands-on labs on your desktop.
Job Assistance
If you face any problem while working on Oracle Siebel CRM Course, then Nisa Trainings is simply a Call/Text/Email away to assist you. We offer Online Job Support for professionals to assist them and to solve their problems in real-time.
The Process we follow for our Online Job Support Service:
- We receive your inquiry for Online Job
- We will arrange a telephone call with our consultant to grasp your complete requirement and the tools you’re
- If our consultant is 100% confident in taking up your requirement and when you are also comfortable with our consultant, we will only agree to provide service. And then you have to make the payment to get the service from
- We will fix the timing for Online Job Support as mutually agreed by you and our consultant.
Course Information
Oracle Siebel CRM Training
Duration: 25 Hours
Timings: Weekdays (1-2 Hours per day) [OR] Weekends (2-3 Hours per day)
Training Method: Instructor Led Online One-on-One Live Interactive
Sessions.
COURSE CONTENT :
1. Siebel CRM Overview
- Introduction to Siebel CRM and its functionalities.
- Benefits of using Siebel CRM in enterprises.
- Key modules: Sales, Marketing, Service, and Analytics.
- Siebel CRM architecture overview.
2. Siebel Installation and Configuration
- Installing Siebel CRM server components.
- Configuring Siebel Server and Client.
- Siebel Configuration Tools overview (e.g., Siebel Tools).
- Setting up Siebel environments (e.g., development, test, production).
- Understanding Siebel Enterprise and component configuration.
3. Siebel Data Model and Database
- Siebel database architecture.
- Siebel business objects and business components.
- Understanding Siebel data layers.
- Working with Siebel Object Manager.
- Customizing Siebel tables, views, and screens.
4. Siebel UI Customization
- Understanding Siebel Open UI.
- Customizing Siebel screens, applets, and views.
- Customizing Siebel UI using Siebel Tools.
- Web templates and applet properties.
- Personalizing Siebel CRM UI.
- Understanding the Siebel Web Client.
5. Siebel Workflow and Business Process Automation
- Introduction to Siebel workflows.
- Configuring Siebel workflow processes and steps.
- Using Siebel Business Process Designer.
- Managing task assignments and actions.
- Automating business processes in Siebel.
6. Siebel Security Model
- Understanding Siebel security concepts (authentication, authorization).
- Configuring user roles and responsibilities.
- User and group administration.
- Siebel security policies.
- Implementing Siebel authentication methods (e.g., LDAP, SSO).
7. Siebel Integration
- Introduction to Siebel integration techniques.
- Siebel Web Services for integration.
- Integrating Siebel with other applications (e.g., SAP, Oracle EBS, etc.).
- Using Enterprise Application Integration (EAI) tools.
- Siebel Integration Adapter (SIA) concepts.
- Configuring and managing Siebel connectors and third-party integrations.
8. Siebel Reporting and Analytics
- Introduction to Siebel Analytics (OBIEE).
- Configuring and creating Siebel Reports and Dashboards.
- Understanding Siebel Analytics Architecture.
- Data warehouse and Siebel reporting.
- Customizing and extending Siebel Reports.
- Using Siebel analytics for business insights.
9. Siebel Scripting
- Introduction to Siebel scripting (eScript and VBScript).
- Writing scripts for business logic.
- Understanding Siebel Object Model.
- Debugging Siebel scripts.
- Event-driven programming in Siebel CRM.
- Customizing application behavior using scripts.
10. Siebel Administration
- Siebel Server Administration (e.g., starting/stopping servers).
- Managing Siebel services and server components.
- Performance tuning and troubleshooting.
- Siebel upgrade and patch management.
- Siebel Enterprise Server and Server component management.
- Siebel deployment and migration strategies.
11. Siebel Mobile and Offline Applications
- Overview of Siebel Mobile CRM.
- Configuring Siebel Mobile Client.
- Managing mobile users and synchronization.
- Siebel CRM offline functionality.
- Customizing Siebel Mobile CRM for field service.
12. Siebel CRM Business Process Management
- Defining and managing business processes.
- Configuring Siebel Service Requests, Cases, and Activities.
- Service Request management in Siebel Service.
- Implementing knowledge management and self-service portals.
- Business rules and validation in Siebel.
13. Siebel Deployment and Upgrades
- Understanding the Siebel deployment process.
- Siebel upgrade concepts.
- Siebel environment promotion and version control.
- Siebel client configuration and deployment.
- Data migration strategies and tools.
- Siebel Backup and Recovery strategies.
14. Siebel Advanced Topics
- Advanced Siebel customization and configuration.
- Managing Siebel performance and scalability.
- Siebel mobile application configuration.
- Custom web services and complex integrations.
- Siebel CRM deployment in cloud environments.
- Siebel CRM best practices.