Salesforce Community Cloud (now known as Experience Cloud) is a platform that allows businesses to create branded, customized online communities to connect with customers, partners, and employees. It facilitates collaboration, knowledge sharing, and engagement through personalized web portals.

Module 1: Introduction to Salesforce Community Cloud

• What is Salesforce Community Cloud?
  • Overview and history of Salesforce Community Cloud
  • Key features and benefits of using Experience Cloud
  • Types of Communities (customer, partner, employee)
  • Differences between Communities, Sites, and Portals
• Use Cases of Salesforce Communities
  • Customer support portals
  • Partner collaboration hubs
  • Employee intranets
  • Knowledge sharing platforms

Module 2: Setting Up Communities

• Creating a New Community
  • Introduction to community templates
  • Walkthrough of the Community Setup Wizard
  • Choosing between different templates (Customer Service, Partner Central, etc.)
• Community Domain Setup
  • Setting up a custom domain for your community
  • Enabling Salesforce Sites for public access
• Configuring Community Settings
  • Setting up branding, logos, and themes
  • Enabling and disabling features like Chatter and Knowledge
  • Setting up language settings for international users
• User Management
  • How to create and manage external users
  • Setting up roles, profiles, and permission sets
  • Assigning users to communities

Module 3: Community Management and Security

• Managing Community Access
  • Setting up public access and internal access to the community
  • Configuring profiles and permission sets
  • Managing access through Sharing Rules
• Securing Community Data
  • Field-level security for community users
  • Data visibility and sharing settings
  • Managing record types and page layouts
• Moderating Communities
  • Implementing community governance policies
  • Moderation of content (posts, comments, discussions)
  • Using flags and approval processes for community posts

Module 4: Customizing Community Pages and Layouts

• Introduction to Experience Builder
  • Overview of Experience Builder as a drag-and-drop page layout tool
  • Customizing pre-built templates
  • Adding and configuring components (Text, Images, Lists, Buttons, etc.)
• Customizing Community Themes and Branding
  • Branding guidelines (logos, colors, fonts)
  • Using themes and styles to personalize the community’s look and feel
• Working with Lightning Components
  • Using out-of-the-box Lightning components (e.g., record list, community feed, etc.)
  • Introduction to creating custom Lightning components for communities
• Custom Pages and Visualforce Pages
  • How to add and configure Visualforce pages
  • Working with custom Visualforce pages inside communities
  • Best practices for integrating Visualforce with Lightning Experience

Module 5: Content Management in Communities

• Knowledge Base and Articles
  • Setting up and managing a Knowledge Base within the community
  • Configuring Knowledge articles for self-service
  • Enabling and managing FAQs and help content
• Content Sharing and Collaboration
  • Working with Chatter inside communities
  • Posting, sharing, and liking content
  • Creating discussion groups and communities
  • Enabling content sharing between members
• Document and Media Management
  • Uploading and managing documents in the community
  • Working with rich media (videos, images) in posts and pages
  • Permissions and access controls for documents

Module 6: Advanced Community Features

• Advanced Customization with Apex and Visualforce
  • Writing custom Apex code for advanced community features
  • Visualforce for rendering dynamic content in communities
  • Using Lightning Web Components (LWC) in community pages
• Third-Party Integrations
  • Integrating external apps and services with communities
  • Using APIs to connect external platforms to Salesforce
• Automating Processes in Communities
  • Workflow rules, process builder, and flows in community use cases
  • Auto-creating records or triggering actions in the community
  • Setting up approval processes for community content
• Einstein AI and Chatbots in Communities
  • Implementing Einstein Bots for automated customer support
  • Using Einstein’s AI-driven insights in community analytics

Module 7: Community Analytics and Reporting

• Community Metrics and Engagement
  • Monitoring user activity and engagement in the community
  • Key performance indicators (KPIs) for community success
• Reports and Dashboards for Communities
  • Creating custom reports to analyze community activity
  • Using standard Salesforce reports for community data
  • Building community-specific dashboards
• Advanced Analytics with Community Insights
  • Using Einstein Analytics to uncover deeper insights
  • Analyzing trends, engagement rates, and content effectiveness

Module 8: Best Practices for Community Cloud

• Designing Scalable Communities
  • Best practices for managing large communities
  • Performance tuning and optimization tips
  • Ensuring smooth user experience as community grows
• Governance and Moderation Best Practices
  • Developing community guidelines and rules
  • Tips for community leadership and moderation
  • Managing and preventing spam and abuse
• Community Engagement Strategies
  • Keeping members engaged and active
  • Gamification techniques (e.g., badges, leaderboards)
  • Incentivizing contributions through points or rewards