Gigya, now known as SAP Customer Data Cloud, is a platform that provides a suite of customer identity and access management (CIAM) solutions. These solutions enable businesses to manage customer identities, consent, and profiles, and facilitate secure and seamless access to applications. Gigya training typically covers various aspects of this platform to help users understand its functionality and integrate it with their business processes.

Why should you choose Nisa For Gigya Training?

Nisa Trainings is the best online training platform for conducting one-on-one interactive live sessions with a 1:1 student-teacher ratio. You can gain hands-on experience by working on near-real-time projects under the guidance of our experienced faculty. We support you even after the completion of the course and happy to clarify your doubts anytime. Our teaching style at Nisa Trainings is entirely hands-on. You’ll have access to our desktop screen and will be actively conducting hands-on labs on your desktop.

Job Assistance

If you face any problem while working on Gigya Course, then Nisa Trainings is simply a Call/Text/Email away to assist you. We offer Online Job Support for professionals to assist them and to solve their problems in real-time.

The Process we follow for our Online Job Support Service:

• We receive your inquiry for Online Job
• We will arrange a telephone call with our consultant to grasp your complete requirement and the tools you’re
• If our consultant is 100% confident in taking up your requirement and when you are also comfortable with our consultant, we will only agree to provide service. And then you have to make the payment to get the service from
• We will fix the timing for Online Job Support as mutually agreed by you and our consultant.

Course Information

Gigya Training

Duration: 25 Hours

Timings: Weekdays (1-2 Hours per day) [OR] Weekends (2-3 Hours per day)

Training Method: Instructor Led Online One-on-One Live Interactive

Sessions.

COURSE CONTENT :

1. Introduction to SAP Customer Data Cloud (Gigya)

• Overview of the Platform:
  • What is SAP Customer Data Cloud?
  • Core features and functionalities
  • How it fits into the broader SAP ecosystem
• Key Terminology:
  • Customer Identity and Access Management (CIAM)
  • Profiles, Consent, and Preferences
  • Data Security and Privacy Compliance (GDPR, CCPA, etc.)
• Use Cases and Benefits:
  • Managing customer identity
  • Improving user experience through personalization
  • Ensuring regulatory compliance

2. Setting Up and Managing Accounts

• Creating a Gigya Account:
  • Registering and setting up the platform
  • Dashboard overview
• User Interface and Navigation:
  • Navigating the admin console
  • Key sections: Profiles, Consent Management, Analytics, etc.
• Account Configuration:
  • Customizing settings for your business
  • Managing multiple environments (e.g., development, production)

3. Identity Management

• Creating and Managing Customer Profiles:
  • Building customer profiles and managing data
  • Profile fields, attributes, and storage
• Authentication Methods:
  • Email/password login
  • Social login (Facebook, Google, etc.)
  • Single Sign-On (SSO) configuration
  • Two-factor authentication (2FA) setup
• Registration and Login Flows:
  • Customizing registration and login forms
  • Handling user data during registration
• Account Linking and Merging:
  • Linking social accounts to user profiles
  • Merging duplicate accounts

4. Consent and Privacy Management

• Managing Consent:
  • Collecting and storing user consent (GDPR, CCPA compliance)
  • Consent forms and preferences management
  • Tracking consent for different data types
• Privacy Regulations:
  • GDPR compliance and best practices
  • CCPA and other data privacy regulations
  • User rights under GDPR (e.g., Right to be Forgotten, Right to Rectification)
• Consent Management Tools:
  • Implementing consent management platforms (CMP)
  • Customizing consent banners and pop-ups
  • Consent lifecycle management (Revocation, Update, etc.)

5. Profile Data and Customization

• Custom Attributes and Data Fields:
  • Creating custom fields for user profiles
  • Associating data with customer segments
• Profile Data Access and Sharing:
  • APIs for retrieving and updating profile data
  • Sharing profile data with third-party applications
• Data Storage and Security:
  • Data storage models and structures
  • Ensuring data protection and privacy (e.g., encryption)

6. Integration with Third-Party Systems

• API Integration:
  • Introduction to Gigya’s REST API
  • How to use APIs to manage user profiles and consent
  • Example API calls for integration with websites or apps
• CRM and Marketing Integrations:
  • Syncing profile data with CRM systems (Salesforce, HubSpot, etc.)
  • Integration with email marketing platforms (e.g., Mailchimp)
• SSO (Single Sign-On) Integration:
  • Configuring SSO with external identity providers (Active Directory, LDAP, etc.)
  • Use of third-party OAuth2 providers

7. Reporting and Analytics

• Understanding the Reporting Dashboard:
  • Overview of available reports and analytics tools
  • Tracking profile activity and user behavior
• Custom Reports:
  • Creating custom reports based on specific data
  • Monitoring consent data and profile attributes
• Data Export and Analysis:
  • Exporting data to CSV or other formats
  • Analyzing profile and consent data trends

8. Advanced Configuration and Customization

• Customizing Login Forms:
  • Designing and customizing the user login experience
  • Adding custom branding, CSS, and logos
• Personalization:
  • Targeting specific segments of customers with tailored content
  • Using customer profiles for personalized marketing campaigns
• Triggers and Workflow Automation:
  • Setting up automatic triggers for events (e.g., registration, consent update)
  • Defining workflows for user verification, consent management, etc.
• Localization:
  • Multi-language support and region-specific settings
  • Customizing content for different markets

9. Security Best Practices

• User Authentication and Security:
  • Secure login practices and multi-factor authentication (MFA)
  • Protecting against phishing, account hijacking, and other threats
• Data Security:
  • Data encryption and security protocols (SSL, TLS, etc.)
  • Secure storage practices for sensitive data
• Audit and Compliance:
  • Keeping track of login attempts, data access, and profile updates
  • Auditing user activities for compliance purposes

10. Troubleshooting and Support

• Common Issues and Solutions:
  • Handling common integration problems and API errors
  • Troubleshooting login and registration issues
• Support and Resources:
  • Accessing Gigya’s support team and community forums
  • Using documentation and knowledge base for self-troubleshooting