ServiceNow ITOM Training equips IT professionals with the knowledge and skills needed to effectively manage an organization’s IT infrastructure, increase operational efficiency, and reduce downtime. The course focuses on ITOM’s core capabilities, such as event management, discovery, service mapping, and orchestration, using the ServiceNow platform.

Why should you choose Nisa For Servicenow ITOM Training?

Nisa Trainings is the best online training platform for conducting one-on-one interactive live sessions with a 1:1 student-teacher ratio. You can gain hands-on experience by working on near-real-time projects under the guidance of our experienced faculty. We support you even after the completion of the course and happy to clarify your doubts anytime. Our teaching style at Nisa Trainings is entirely hands-on. You’ll have access to our desktop screen and will be actively conducting hands-on labs on your desktop.

Job Assistance

If you face any problem while working on Service ITOM Course, then Nisa Trainings is simply a Call/Text/Email away to assist you. We offer Online Job Support for professionals to assist them and to solve their problems in real-time.

The Process we follow for our Online Job Support Service:

• We receive your inquiry for Online Job
• We will arrange a telephone call with our consultant to grasp your complete requirement and the tools you’re
• If our consultant is 100% confident in taking up your requirement and when you are also comfortable with our consultant, we will only agree to provide service. And then you have to make the payment to get the service from
• We will fix the timing for Online Job Support as mutually agreed by you and our consultant.

Course Information

Servicenow ITOM Training

Duration: 25 Hours

Timings: Weekdays (1-2 Hours per day) [OR] Weekends (2-3 Hours per day)

Training Method: Instructor Led Online One-on-One Live Interactive

Sessions.

COURSE CONTENT :

• Introduction to ITOM

  • Overview of IT Operations Management (ITOM) and its significance.
  • Key concepts in ITOM: service availability, change management, and incident management.
  • Benefits of using ServiceNow for ITOM.

• ServiceNow ITOM Overview

  • Understanding the key components of ServiceNow ITOM: Discovery, Service Mapping, Event Management, and Orchestration.
  • How ITOM integrates with other ServiceNow modules like ITSM, CMDB, and AIOps.

• Discovery

  • Introduction to Discovery in ServiceNow.
  • How Discovery works: scanning and identifying assets in your network.
  • Discovery patterns and probes.
  • Managing the CMDB (Configuration Management Database).

• Service Mapping

  • What is Service Mapping and its role in ITOM.
  • Service Mapping functionality and architecture.
  • How to map business services and infrastructure components.

• Event Management

  • Overview of Event Management and its integration with monitoring tools.
  • Event Management setup: creating Event Rules, Event Rules, and Event Filters.
  • Event processing and correlation of events.

• Orchestration

  • Introduction to Orchestration in ServiceNow.
  • How Orchestration automates workflows and processes.
  • Setting up orchestration workflows to automate tasks like server provisioning or cloud-based operations.

• Cloud Management and Automation

  • Integrating cloud resources into ServiceNow ITOM.
  • Automating cloud infrastructure and services.
  • Managing cloud configurations with ServiceNow.

• Performance Analytics and Reporting in ITOM

  • Using ServiceNow’s Performance Analytics to measure and report ITOM metrics.
  • Creating dashboards and reports for monitoring ITOM performance.

• AIOps in ServiceNow ITOM

  • Introduction to AIOps (Artificial Intelligence for IT Operations).
  • How ServiceNow’s AIOps helps with event correlation, predictive insights, and automation.
  • Integration of AIOps with other ITOM modules for proactive operations.

• Best Practices & Troubleshooting

  • Troubleshooting techniques in ServiceNow ITOM modules.
  • Best practices for implementing and maintaining ITOM processes.
  • Key considerations for scaling ITOM in large organizations.